The Central Bank of Nigeria has said customers should allow deposit money banks to resolve their complaints on excess charges within 30 days.
The CBN, in a series of tweets on Friday, educated bank customers on how to lodge complaints.
It said, “If you make a complaint to your bank, insist on getting the Consumer Complaint Management System tracking number from your bank after lodging a complaint to enable the Central Bank of Nigeria do a follow-up.
“If you make a complaint to your bank on excess charges, allow 30 days for resolution, after which you can contact the CBN by sending an email to firstname.lastname@example.org, email@example.com or call +234 7002255226.”
The apex financial regulator said customers complaining about card-related and funds transfer issues should allow 72 hours for resolution “after which you can contact the CBN.”
“If you make a complaint to your bank on account management issues, allow 14 days for resolution, after which you can contact the CBN…” it added.